Letters From Members
"Your company adds to our life and is an incredible source of joy for our family. Thanks for everything. Have a great summer. God bless."
T.L. - Electrical Contractor
"The best thing you may have ever done is found Pinnacle Yachts. You have given so many people so many great life experiences. That is the mark of a great business!"
T.L. - CEO, Public Relations Firm
"With your permission I like to say thank you to you and your team for making my membership such a great experience. I am pleased to retire Manana and sail Persuasion. Alan, your management and maintenance make this experience great."
E.T. - CEO, Footwear Manufacturer
"Just a quick note to say we are really enjoying our season on Mystic. Your team continues to deliver beautiful yachts that are perfectly prepared and we enjoy the relationship with the other captains. Well done. We look forward to next year."
B. S. - President, COO, Architect
"As a business one goal should be to meet customer expectations, to "delight" customers is the ultimate compliment! Kasey and the service have delighted me with the response to my service issues on Shining Star. We sailed yesterday and the boat was beautifully cleaned, engine flawless, and the other small issues corrected perfectly. I will call Kasey later today with my appreciation for a job very well done. I just wanted you and Patti to know how delighted I is to be a Pinnacle member."
K.F. - CEO
"I have chartered with a number of yacht companies and by far Pinnacle has the best maintained fleet on the water. We docked our sailboat with an issue, look away for a second and it is repaired when we look back. I met some power boaters having dinner at the Stray Dog in New Buffalo. They had a problem aboard a Sea Ray, returned to 31st harbor, were met by the maintenance crew who repaired the problem and they were still enjoying their charter weekend. That is unheard of! Congratulations on your maintenance and service team!"
D.B. - Retired Executive
"It was good to catch up with you the other day. I can not thank you enough for the sheer genius of this program. My pace is so wicked that the respite gained from these brief interludes is not only refreshing, but also inspiring."
M. H. - Engineer
"I wanted to express a sincere thank you for having the opportunity to be part of the Ocean crew experience. Jan and I just finished watching the Ocean video for the um-teeth time and are still getting goose bumps watching it. It's been a great year. I love participating in as many ways as possible enriching the experience. I hope I can be an Ocean crew member for a long time to come. Thank you for bringing this adventure to so many eager sailors. I know the work is awesome, but so is the experience. Priceless!"
B. S. - President, Manufacturing Company
"I wanted to let you know that the Coast Guard boarded Freedom while we were in the playpen last Friday afternoon. It was right after the storm came through. They were very polite and were just doing routine checks. Everything was perfectly in order, of course. It's extremely comforting to know that we are using a boat that is so well maintained and organized that a coast guard inspection only takes a couple of minutes. Thank you very much."
M.W. - President, Theater Company
"I am really looking forward to the upcoming boating season. While I won't be with Pinnacle this season I am excited about Pinnacle's move to 31st Street. I never would have had the chance to buy my own large boat without the experience I gained on your boat last year. If I was still a working stiff I would be back with you guys in a heartbeat. Your operation is top notch. The training and response to maintenance issues were superb. I have been talking up your program and while I didn't send you any customers this year I am sure I will in the future. Again thanks for the great experience, if I can do anything to assist you let me know."
R.S. - Retired Financial Professional
"Doug and I have been busy slaying dragons at work coupled with all the bad weather this summer we really haven't gotten out on the water this season as much as we would have liked. However, when we have, each day is a little slice of heaven. We wanted to reach out and give A BIG THANK YOU to everyone at Pinnacle Yachts for continually striving for excellence in providing outstanding yachts that are serviced to be kept in top performance with super flexible trading date software between captains and staff that is always friendly and supportive whatever the request or question about a switch...this or that. Thank you again for your Pinnacle team efforts as it is greatly appreciated!"
C.K. - President and CEO
"I just want to say, Thank you to Gary! I used to ride my bike and jogg along the lakefront, looking at people on their boats, wishing I could join them. Now, that wish and dream have come true. Thank you for opening my world to many new possibilities!"
D.B.- Educational Speaker
"Unfortunately we have heavy commitments next year which means we won't be able to make full use of a boat next year so regrettably we will not be renewing our lease for next year. We have had a lot of fun on the water the last two years. We are very Impressed with the company you have built up. I have worked with, and for, a lot of sailing companies and you are by far the best. Immaculate boats, great website, good people. I would recommend you to anyone, and who knows we may rejoin in a year or two."
D.K. - Retired Financial Professional
"Thanks for setting us up on My Way with such short notice. You really helped bail me out of a jam given the circumstances. (My wife) and I had friends with their children come down for a sail and would have been a real disappointment if we could not have gone out, or at least had a boat to hang out on. Also Charlie was terrific.. really great. As was your other associate whose name escapes me. You have always run a first class operation and affirmed that again today in how you handled a difficult situation. Thanks Gary!"
B.D. - Financial Professional
"This seems to be a gigantic undertaking and a huge commitment, financial and otherwise. I congratulate you for your vision and your accomplishments and wish you continued success with Pinnacle, "Ocean" and your Foundation. I hope to be able to visit Chicago and "Ocean" in the not too distant future. Congratulations and best regards."
R.J. - Investor
"You are an inspiration as someone who is living the dream. I am thankful for your enthusiasm and Pinnacle program."
F.P. - Financial Professional
"What a marvelous experience we had with Captain Tony and the Jeanneau 45 at Dinner Key. She is a gorgeous sailboat, very well maintained, and not only was Captain Tony the best, but we had perfect weather to sail! Thank you so much for lining the boat up for us, we really appreciate you making our sailboat adventure amazing!"
V.S. - Nurse
"By the way, I don't know if you realize the joy your program creates for many of us who don't have the opportunity to do this on a more full time basis. This weekend, [wife's name] and I did a "Stayathon", beginning Thursday and ending today. Sailed Thursday, had nice dinner at Columbia, stayed overnight. Great morning sail Friday, then I worked much of the day while [wife's name] did a walkabout downtown. Train ride to Ravinia to see Lyle Lovett. Returned to the wrap up festivities at Columbia for the Leukemia Cup. Then, had our slip mates, [neighbors names] from from [neighbor's boat] aboard drinking wine until 5 minutes ago. What a great time."
M. H. - Engineer
"These last four years on Twilight have enriched our lives immeasurably, and you all have been so good to us. Everything about your program has been a source of pleasure and gratitude for Cannon and for me, and for the many guests who have so enjoyed our time at sea."
B. S. - Management Consultant
"Thank you for Pinnacle Yachts. This is my first year sailing after 25 years. I grew up sailing in Connecticut on the Sound out of Riverside. Have lived in Chicago for 25 years had no idea how great the sailing is. Because of your wonderful program I have begun sailing again. I love it! Thank you. Thank you for your vision and courage to create the Pinnacle program."
F. P. - Investment Advisor
"I want to thank you for a great sailing season. I know I have said this before, but you really run a great company and I just appreciate the great work you and your team do to make sailing in the city such an enjoyable and manageable process. Randy introduced me to [Captain] Phil this summer and he has been a great resource for expanding my sailing skills and knowledge."
G. H. - Financial Services Executive
"This note is to thank you again for a great time. I thoroughly enjoyed my experience being a member of Pinnacle Yachts this season. Whatever issues were encountered were minor and your response was impeccable every time."
A.A. - Computer Scientist
"Thank you, once again, for taking time out of your schedule to discuss the options that are available to me regarding the 2011 season. I've put much thought into where I would like my sailing career to go and I feel at this point it is time to make a step into boat ownership. Unfortunately, this means I will not be renewing my lease for the 2011 season. As I mentioned on the phone, it is your program that is responsible for this! LOL I, along with many friends and family members, have had many priceless moments aboard your yachts. I will cherish them forever. Thank you and the entire Pinnacle staff for setting me on the correct course for a life long journey of sailing!"
D. S. - Commercial Pilot
"I just wanted to take a minute and compliment you, your team and your systems... Everyone is very professional to deal with, replies promptly and works with their Captain's vs. against. You find a way to say yes (when appropriate of course) instead of no. [Captain] Pat's a great guy and instructor. What I would give to have just 10% of his patience! I observed that the other instructors had similar relationships with their trainees. Good management, good people, good systems and a pleasure to work with. You deserve nothing but success. Job well done."
D. B. - Small Business Owner
"The program is run by Gary Feracota who is extremely professional, a good guy, and very fair. I emphasize fair because part of my problem with time share arrangements, typically, is they always seem to have loop holes and clauses which make using the asset difficult. Not so with Pinnacle. Scheduling is easy, boats are really nice and well maintained, Pinnacle representatives are insanely responsive, and, relative to what you'd pay to buy and manage a boat, its a great deal. I highly endorse the company." [From letter to another person copied to Pinnacle management]
J. D. - Industrial Service Company Owner
"I would like to thank Randy personally for all the help he has been regarding the boat Into the Night. He is always willing to try and work things out regarding the schedule, questions, and info that is needed when asked. I am very delighted I became part of the Pinnacle Community."
J. M. - Real Estate Investor
"My wife and I just completed the fundamentals of sailing class with Howard and we wanted to thank you for this terrific experience. Howard is an amazing teacher who instilled in us - and the rest of the class - a better understanding of sailing. He also inspired (my wife) and raised her enthusiasm for sailing tremendously. Thank you!"
M. W. - Investment Professional
"Once again you folks left me speechless. I had no idea there was an event for Venetian Night, but Patti, you insisted on trying to make it happen for my parents. Six times I must have said not to worry about it. We easily could've picked another night, but you INSISTED on trying. I cannot tell you how wonderful of a time my folks had. When they called me I could hear the smiles. The show was "spectacular". What can I say? It's easy to sign the check when you're dealing with Pinnacle Yachts.
Thank you both. Again, Pinnacle Yachts helped make some memories." P.S. You can use this..."Pinnacle Yachts...helping create unforgettable memories" LOL
D. S. - Commercial Pilot
"I want to take this opportunity to tell you that my experiences with Pinnacle and Cherish the Day have gone above and beyond my expectations. I want to thank you for the opportunity to join your wonderful organization."
T. T. - Commercial Pilot
"As I told Howard, you guys do a wonderful job maintaining the boat and staying on top of all of the details. I know it isn't easy but I continue to be impressed with your diligence. I also share my enthusiasm with others... My words are quite sincere. I'm not generous with unwarranted compliments. Your team, boats, maintenance, thoughtfulness, client service and business strategy are truly outstanding."
S. G. - Investment Banker
"Thanks for a wonderful season. It's rare to find such a class act in business. Thanks to great maintenance, planning, instruction and support, we and all our guests had a safe, enjoyable and memorable season. From one crew of six who were all age 75 years plus -- to the numerous children who experienced their first sail -- everything was flawless."
R. R. - Managing Partner, Consulting Firm
"I just had to share with you something that made me very happy last night. As you may recall, Rhonda [his wife] had been rather reluctant about the idea of a boat from the beginning. Well, she returned last night from her first sailing lesson in Stamford with a huge smile on her face, bubbling with enthusiastic remarks about how much fun it was, how much she liked Howard, [the sailing instructor] and how beautiful it was on the water."
R. P. - Financial Executive
"We had an incredible sail on Saturday ... just had a blast. My son, who is seven, said it was the best day of his life, and at 43, it was just about the same for me."
K. K. - Attorney
"Gary, Please renew me for Perfect World every year until I die. Thank you."
J. W. - Veterinarian
"With multiple interests, the timeshare program -- with it's flexible scheduling, excellent equipment and no maintenance -- fulfills my passion for sailing."
R. K. - CEO, Electronic Component Company
"I wanted to let you know how much I, and my family, have enjoyed working with you and Pinnacle Yachts. When I started with your company I really did not know what to expect since I was new to boating. Your patient instruction and uncanny availability when I needed help was wonderful and added tremendously to my enjoyment of the boating experience. When I started, I simply knew I wanted to experience boating without the hassles and expense of boat ownership. Pinnacle, and particularly you [Alan], have been a great and [have made it a] very enjoyable experience. I now know that I can handle at least a 34 foot powerboat and how much fun boating can be for the whole family."
D. C. - Principal, Finance Company
"Emmy and I went out yesterday for our first solo voyage. It was a blast! Thank you so much for bringing Pinnacle to Connecticut. Please thank Patti and Howard for their excellent tutoring. Cheers!"
G. L. - Investment Banker
"I just wanted to tell you how excited I am about being involved with Pinnacle Yachts. When I first contacted you about the program, I had a lot of questions. You answered them all, and I am pleased to say that everything you stated has been true and then some. The boat is fantastic. Randy's instruction has been wonderful. It has given me the knowledge and confidence to operate the boat safely. It honestly has opened up a whole new world of sailing that I had always dreamed about. The feeling I had Friday and more so on Sunday of controlling that ship is hard to put into words, but Paul [his son] could't believe how large my smile was when I was at the helm. I look forward to a long and happy relationship with everyone at Pinnacle Yachts."
D. D. - Insurance Agency Owner
"I really had a great time this season and, in hindsight, am so thrilled that both you and Gary provided me with such encouragement at the outset. Had I not signed up with Pinnacle, I would have truly missed what has now become another entire dimension to my lifestyle. I cannot thank you enough. I look forward to a long and happy relationship with everyone at Pinnacle Yachts."
R. P. - Financial Executive
"I wanted to mention some additional points that attracted to us to your program... (1) Zero maintenance time - I just want to sail. I don't want to put the boat in the water, fix it when it breaks or maintain it. (2) Less pressure to use the boat - If I owned the boat, I would feel like I should be using it all the time. Owing a boat implies you are a "boat person", and that is your hobby. With your deal, usage is largely pre-determined, and there is no such pressure. I can (and do) other things, and I don't feel bad about it. (3) Pinnacle deals with all the hassles - you have arranged the slip, [Pinnacle Staff] fuels & keeps water in the boat, etc. (4) Short-term commitment - I could own a boat, but I wouldn't have taken out the mortgage - a big, long-term commitment. (5) Cost certainty - there are no surprise maintenance costs and there is no depreciation surprise when the boat is sold. To us, this is much more about convenience than ability to own."
M. D. - Executive
"You can imagine my surprise when I opened the envelope [Christmas present from wife] and saw pictures of the yacht! I definitely got the better end of the deal in this marriage!"
D. K. - University Dean
"My wife and I sold our boat twelve years ago when our son was born. A few years ago we started looking at buying a boat again until we learned of your group [Pinnacle Yachts]. We signed-up and sailing has never been better. It's like owning your own boat for far less cost and no maintenance. This program has been a real find especially having the opportunity to sail a new boat with all the bells and whistles. I'm impressed that the boat is always clean and ready to sail when my guests and I arrive. My wife and I used to talk about purchasing a boat, but after sailing with Pinnacle, we feel like we already own our own boat."
M. C. - Luxury Home Developer
"I should tell you that I am impressed with your overall program.
R. M. - Investment Manager
"Let me take this opportunity to express our delight in Pinnacle Yachts. Also, for providing this most valued service for our lakefront enjoyment. Summer Wind had a major part in making our summer memorable. It would not have been possible without the attention to detail that was shared between Summer Wind's Captains and Pinnacle. This made sharing "Our" boat rewarding and valued as much as the service received from Pinnacle. All of which exceeded my expectations."
L. Z. - Engineering Manager
"Six years ago with Pinnacle, my sailing dream came true. I feel I now have my own great boat!"
M. B. - Investment Banker
"Just wanted to let you know that we had a wonderful time at your Captain's party. Meeting the captains and crew of some of the other craft while enjoying the hors d'oeuvres, refreshments and the live entertainment made for a great evening. Randy was telling me about [the yacht] you'll be enjoying later this year, and I must admit -- it had me dreaming of teak gliding above turquoise waters while blue skies outlined white sails and puffy clouds only to fade into the ever approaching horizon."
C. A. - Physician
"I just wanted to tell you what a great time I had today [at the orientation]. I met so many nice people, had a wonderful lunch, shared some great stories, and learned a lot in the process. I wanted to thank you for the wonderful orientation you organized today. You really have a class operation in Pinnacle Yachts and we are proud to be a part of it. We look forward to seeing you out "on the lake" this summer. Thank you again."
E. K. - Retired Automotive Professional
"I had a wonderful time today, and look forward to the season!! Thank you. I remember when I first called and spoke to you about Pinnacle vs. [the alternative] - we spoke of true sportsmanship and etiquette and the difference between Pinnacle and [the alternative]. I am so impressed with Pinnacle and the folks I've met - owners, captains, instructors. How nice and I just had to tell you!!"
J. L. - Director, Assisted Living Facility
"AWESOME - great info - well done!!!!!."
K. L. - Investment Banker
"I just wanted to call and congratulate you on your wonderful web site. Its so ingenious and nifty. I have already instituted some trades. Its great! Thank you so much for your efforts."
D. S. - Physician
"I just put Forever Young back away for the last time this season. What a great time we had this year. We created some wonderful memories with many people who never have experienced the beauty of our city from the this great lake. Thanks for the program. It's been wonderful."
P. Z. - Executive Recruiter